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Services
Customer Satisfaction Survey


We are always looking for ways to improve our efforts and evaluate our current business practices , we would appreciate getting your feedback on how we are doing. Please take just a few minutes to complete this questionnaire. Consider each question in relation to how you view the organisation, in general. Then mark the circle that best represents your opinion.

How did you first hear about our services?
I am a customer
 or
Referred by a client /friend
Search engine
  
Print advert
Other(please state)
    
         
In what kind of case or matter did we represent you?
Translation
   Interpreting

Which elements are most important to you and how we performed on each of them:
Importance   
  
Satisfaction
Not at all Important
Important
Extremely Important
   Poor
Good
Excellent
Professionalism and courtesy
Presentation/format
Meeting deadlines
Knowledgeable staff
Price
Speed of delivery
Accuracy of translation
Feedback/Communication
Informative website
Quick order processing
Variety of languages
Support
                             
Overall, how satisfied were you with our services?
Extremely Dissatisfied
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>>>
Extremely Satisfied
         
How likely are you to continue using our services in the future?
Not At All Likely
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>>>
Very Likely
         
Additional comments:
 
Optional:
Your Name: Company Name: Title/Position:
     
 
Thank you for your time in answering this questionnaire !!

 



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